AgilePoint System Account (master administrator account)

Good to Know

• Other system administrator types covered in this section — Tenant Administrator (person), Database Administrator, and Network Administrator — are all human roles in an organization. That is, these are functions that human users serve, rather than administrator accounts, roles, or access controls within AgilePoint NX. All of the credentials for these administrator types are covered on this page. The subsequent pages — Tenant Adminstrator, Database Administrator, and Network Administrator — represent ways that these credentials can be divided among the responsiblities of human administrator users. Thus, there is some duplication of content for these pages. However, subsequent pages also cover some privileges for AgilePoint NX on external systems that these people manage, such as the database and SharePoint.
• These administrator types have similar names, and they are easy to confuse:
  • The AgilePoint NX System Administrator is a person who is responsible for several administrator accounts and roles. In most cases, there is one primary AgilePoint NX System Administrator, but this is not a technical limitation.
  • Tenant Administrator (capitalized) is a master administrator setting for the NX Portal. There can be only one Tenant Administrator.

    The Tenant Administrator is assigned on the Tenant screen.

  • A tenant administrator (small letters) is a person who is resonsible for one AgilePoint Server tenant. In multi-tenant environments, each tenant can have its own tenant administrator, but this is not a technical limitation.

    The tenant administrator (person) usually has the Tenant Administrator setting, as well as other security roles. However, the privileges are the decision of an organization and not a technical limitation.

  • The AgilePoint System Account is a set of credentials for managing AgilePoint Server. There can be only one AgilePoint System Account. In most cases, one human user is assigned these credentials. The names for the System Account and Service Account, especially, are often confused.
  • The AgilePoint Service Account is a set of credentials AgilePoint Server uses to connect with other systems. There can be only one AgilePoint Service Account. Only the AgilePoint Server software uses these credentials, and they are not assigned to a human user. However, the AgilePoint NX System Administrator is usually responsible for maintaining these credentials. The names for the System Account and Service Account, especially, are often confused.
  • Administrator is a security role on the NX Portal. Any number of users can be assigned the Administrator role.