Create or Change an SMS Template for an Approval

To create or change an SMS template for approval when a task is Assigned, Reassigned, or Overdue, do the procedure in this topic.

Figure: SMS Template Configuration screen

SMS Template Configuration screen

Prerequisites

Good to Know

How to Start

  1. Do one of these:
  2. On the Application Explorer screen, do one of these:
  3. In the Process Builder, in the My Application pane, expand your application, and do one of these:
    • Click Notification
      1. Click SMS.
      2. Do one of these:
        • To create an SMS template, click New New icon.
        • To change an SMS template, click the template name, and click Edit Edit icon.
    • Click Process Model
      1. Double-click your process.
      2. Click Notification Notification icon > SMS Template SMS Template icon.
      3. On the SMS screen, in the SMS Template, click Add Add icon.

Procedure

  1. In the SMS Template Name field, enter a name for your template.
  2. In the Message field, enter body of the message to send.
  3. Complete this field as necessary.
    Field Name Definition

    Complete the Assigned, Reassigned or Overdue task by responding the SMS message

    Function:
    Completes a task using a response to the automated message.

    The message must come from the same message technology as the outgoing message. For example, the user must use SMS to respond to an SMS message.

  4. To enter an approval keyword, complete this field as necessary.
    Field Name Definition

    Keyword

    Function:
    An approval keyword which sets the Xpath node to True or False when a participant enters it in a message. This usually applies to approvals.
    To Open this Field:
    Select Complete the Assigned, Reassigned or Overdue task by responding the SMS message.
    Accepted Values:
    One line of text with no spaces.
    Default Value:
    None
    Accepts Process Data Variables:
    Yes
    Example:
    • Y, Yes, or Approve for True.
    • N, No, or Reject for False.
  5. To enter a schema element to store the approval keyword the approver submits, complete this field as necessary.
    Field Name Definition

    Xpath

    Function:
    Specifies a schema element that stores the approval keyword specified by the approver.
    To Open this Field:
    Select Complete the Assigned, Reassigned or Overdue task by responding the SMS message.
    Accepted Values:
    An XPath to a schema element in Boolean format.
    Default Value:
    None
    Accepts Process Data Variables:
    Yes
    Example:
    /pd:myFields/pd:ApproveReject