Zendesk is a platform for support management and customer service.

Integrations and Connectors

AgilePoint NX integrates in these ways with Zendesk:

  • Activities in Process Builder
  • Access tokens

Activities in Process Builder

You can use out-of-the-box activities for Zendesk to execute actions in process-based apps.

An activity is a functional unit, or task, in a process-based app. Activities that integrate with a third-party system provide access to the API functionality for that system in a simple, point-and-click, form-entry format. This means that you can easily leverage APIs without writing code.

Figure: Process Activities for Zendesk

Process Activities for Zendesk

The following activities are available for Zendesk:

  • Activate User
  • Change User
  • Create Organization
  • Create Ticket
  • Create Ticket Comment
  • Create User
  • Delete Organizations
  • Delete Tickets
  • Delete Users
  • Get Organizations
  • Get Tickets
  • Get Users
  • Set User Password
  • Suspend User
  • Update Organization
  • Update User

For more information, refer to the process activities for Zendesk in Process Builder.

Access Tokens

You can create access tokens for Zendesk.

An access token is a secure object that stores an endpoint (usually a URL) and authentication credentials to connect to a service or technology. Often this is an external or third-party service, like Salesforce or SharePoint, but access tokens can also connect to an AgilePoint NX enviornment, local database, or other types of technologies. Once an access token is created, application designers can simply select and reuse it, rather than entering the credentials each time they are needed.

For more information, refer to Access Token for Zendesk.

Figure: Zendesk Access Token Configuration screen

Zendesk Access Token Configuration screen

Related Topics


Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

Zendesk Documentation

Use these links to find third-party vendor documentation for Zendesk:

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Zendesk, zen desk, helpdesk, customer support, technical support