ServiceNow is a cloud-based platform for IT Service Management (ITSM) and customer service.

Integrations and Connectors

AgilePoint NX integrates in these ways with ServiceNow:

  • Activities in Process Builder
  • Access tokens

Activities in Process Builder

You can use out-of-the-box activities for ServiceNow to execute actions in process-based apps.

An activity is a functional unit, or task, in a process-based app. Activities that integrate with a third-party system provide access to the API functionality for that system in a simple, point-and-click, form-entry format. This means that you can easily leverage APIs without writing code.

Figure: Process Activities for ServiceNow

Process Activities for ServiceNow

The following activities are available for ServiceNow:

  • Add Attachment
  • Create Record
  • Delete Attachment
  • Delete Record
  • Get Record
  • Query Multiple Records
  • Update Record

For more information, refer to the process activities for ServiceNow in Process Builder.

Access Tokens

You can create access tokens for ServiceNow.

An access token is a secure object that stores an endpoint (usually a URL) and authentication credentials to connect to a service or technology. Often this is an external or third-party service, like Salesforce or SharePoint, but access tokens can also connect to an AgilePoint NX enviornment, local database, or other types of technologies. Once an access token is created, app designers can simply select and reuse it, rather than entering the credentials each time they are needed.

For more information, refer to Access Token for ServiceNow.

Figure: ServiceNow Access Token Configuration screen

ServiceNow Access Token Configuration screen

Related Topics


ServiceNow Documentation

Use these links to find third-party vendor documentation for ServiceNow:

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