Send a Message to the Specified Conversation

Examples

• (Example) How to Get the Access Token Credentials from Bot Services

Prerequisites

• Access Token for Azure Bot Service.
• AgilePoint NX OnDemand (public cloud), or AgilePoint NX PrivateCloud or AgilePoint NX OnPremises v7.0 or higher.

Good to Know

• In most text fields, you can use process data variables as an alternative to literal data values.
• You can configure whether this activity waits for other activities before it runs.

  For more information, refer to How Do I Configure an Activity to Wait for Other Incoming Activities?

• Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

How to Start

1. On the Application Explorer screen, do one of these:
   • Open a Process.
   • Create a Process.
2. Do one of these:
   • Add an activity:
     1. In the Process Builder, in the Activity Library open the Bot Integration tab.
     2. On the Bot Integration tab, drag the Send Message To Conversation activity onto your process.
   • Change an activity:
     1. In your process, double-click your activity.
3. Click Send Message To Conversation Configuration .

Procedure

1. On the Send Message To Conversation Configuration screen, in the Azure Bot Services field, select your Microsoft Azure Bot Service access token.

   To create a new access token, click Add Token . For more information, refer to Access Token for Azure Bot Service.

2. Complete these fields.

   Field Name	Definition
   Conversation ID	Function: Specifies the conversation ID for which to send the message. Accepted Values: A valid conversation ID. When you create a conversation in your bot, you get the conversation ID for each conversation. Default Value: None Accepts Process Data Variables: Yes Limitations: Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?
   Attachment Types	Function: Specifies the type of attachment to include in your message. Accepted Values: Add media attachments to messages - Adds media files to your message. Add rich card attachments to messages - Adds rich cards to your message. Add suggested actions to messages - Adds suggested actions to apply to your message. Default Value: None Accepts Process Data Variables: No

3. To connect the request data from your schema to the source system, complete this field as necessary:

   Field Name

   Definition

   Request Mapping

   Function: Connects the bot API request parameter to your schema. This is mandatory only if the request passes data from the process schema to parameters in the bot API. Accepted Values: Click the Schema Mapping button to open the Schema Mapper. Use this screen to connect the request to the data model for your process. Default Value: None Limitations: Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

4. To store the message ID as a process data variable, add the variable from the Process Data screen to the field Store Response Activity ID in this Variable.

   Field Name

   Definition

   Store Response Activity ID in this Variable

   Function: Specifies the process data variable that stores your message ID from Microsoft Azure Bot Service. Accepted Values: A process data variable that accepts an alphanumeric string with no spaces or special characters. Default Value: None Accepts Process Data Variables: Yes Limitations: Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?