Get Users (Zendesk) activity

Display Name

Function:

Specifies the activity name that shows in your process.

Accepted Values:

One line of text that can have spaces.

Default Value:

None

Accepts Process Data Variables:

No

Example:

This is a common configuration field that is used in many examples. Refer to:

• Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.

Description

Function:

Specifies an optional text description for your activity.

Accepted Values:

More than one line of text.

Default Value:

None

Accepts Process Data Variables:

No

Zendesk

Function:

Specifies the access token that connects to your Zendesk service.

Accepted Values:

A list of access tokens configured for your environment.

Default Value:

None

Create

Opens this Screen:

Access Token for Zendesk

Function of this Screen:

Configure an access token to connect to Zendesk.

Users Details

Function:

Specifies which users' details to get in Zendesk.

Accepted Values:

• Get All Users Details - Gets the information about all users.
• Get Specific Users Details - Gets the information about the users you specify.

Default Value:

None

Number of Users to Retrieve

Function:

Specifies the number of users whose information to get in Zendesk.

Accepted Values:

An integer.

Default Value:

None

Accepts Process Data Variables:

Yes

User IDs (one or more)

Function:

Specifies the user IDs for the Zendesk users whose information to get.

Accepted Values:

One or more Zendesk user IDs, separated by semicolons (;).

Default Value:

None

Accepts Process Data Variables:

Yes

Limitations:

Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation. It is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business use cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, or other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

Zendesk

Function:

Specifies the access token that connects to your Zendesk service.

Accepted Values:

A list of access tokens configured for your environment.

Default Value:

None

Create

Opens this Screen:

Access Token for Zendesk

Function of this Screen:

Configure an access token to connect to Zendesk.

Map Response to AgilePoint Schema

Function:

Maps information about the users from the Zendesk data model to your process schema.

To Open this Field:

1. Click the Response tab.

Accepted Values:

Click the Schema Mapping button to open the Schema Mapper.

Use this screen to connect the response to the data model for your process.

Default Value:

None

Example:

Refer to:

• (Example) Schema Mapper

Store the Response in this Variable

Function:

Specifies the process data variablethat stores an information about the retrieved users from the Zendesk.

To Open this Field:

1. Click the Response tab.

Accepted Values:

A process data variable that accepts an alphanumeric string in JSON format.

Note: In most cases, AgilePoint recommends the Map Response to AgilePoint Schema option. Only get the raw JSON string if you need this data for custom coding.

Default Value:

None

Accepts Process Data Variables:

Yes

Example:

[{"Active":true,"Alias":null,"CustomFields":{},"CustomRoleId":null,"Email":"mrzentest5@gmail.com","ExternalId":null,"LastLoginAt":"\/Date(1529558303000)\/","LocaleId":1,"Moderator":true,"Name":"Mr Zen","Notes":null,"OnlyPrivateComments":false,"OrganizationId":360032614154,…}]