Why Does a Completed Process Instance Appear "In Progress" in SharePoint?

Symptoms

After a process instance has completed, the status still appears “In Progress” in the SharePoint Library. The AgileConnector log (at (AgilePoint Server installation folder) C:\Program Files\AgilePoint\AgilePoint Server\log\AgileConnector\info) shows the following error with a incorrect proxy name:

01/19/2012 12:09:49 <<< SPConnector: Error when processing event TerminateProcessInstance. Process TerminateProcessInstance . The proxy name could not be resolved: 'xxxx'

Cause

The system is configured to use an old (or default) proxy server.

Resolution

  1. In a text editor, open the web.config file for the .NET Framework at C:\Windows\Microsoft.NET\Framework\[version]\CONFIG
  2. Set the usesystemdefault attribute of the <proxy> node to false: 
    <system.net>
        <defaultProxy>
            <proxy usesystemdefault="false"/>
        </defaultProxy>
</system.net>

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