(Example) Start a Process with Incoming E-mail Event Service

This section gives procedures to create an incoming e-mail event service to start a process when an e-mail account receives a message.

Create an Incoming E-mail Event

This step shows how to create an incoming e-mail event.

How to Start

  1. In the Manage Center, click System System icon > Events Service.

    Open Event Service screen
  2. On the Events Service screen, click Add Event Service Add Event Service icon


  1. On the Select the type of Event service to be created screen, select Incoming E-mail.

    Add New Event Service Incoming E-mail screen
  2. Click Next.
  3. On the Add New Event Service screen, in the Event Title field, enter Incoming E-mail Event.

    Incoming E-mail Event Title field
  4. In the Process Model list, select Sales Invoice.

    The Sales Invoice is the process model you added to the process builder from AgilePoint NX App Store.

    Incoming E-mail Process Model field
  5. In the Process Instance Prefix field, enter hireprocess.

    Incoming E-mail Process Instance Prefix field
  6. Click Next.
  7. On the Incoming E-mail screen, configure the connection for your e-mail server.

    Incoming E-mail Configure New E-Mail Server screen
  8. Enter the credentials for the e-mail address to monitor.

    Incoming E-mail Configure New E-Mail Server Password screen
  9. Click Enable Incoming Mail event.

    Incoming E-mail Enable Incoming E-mail Event screen
  10. Click Finish.

See the Process Started at Your Scheduled Time

This step shows how to see the process started when an e-mail account receives an e-mail message.

How to Start

  1. Click Manage.

    Click Manage
  2. In the Manage Center, click Runtime Management > Processes.

    Click Runtime Management Processes


  1. On the Process screen, you can see your process is running.

    Running Process screen Incoming E-mail Event

How to Get the App

This example is based on the Sales Invoice app from the AgilePoint NX App Store. Use this procedure to get the app.


Good to Know

  • This procedure is optional. It is provided so you can test the example with an out-of-the-box app.
  • This is part of the Background and Setup procedures, but many users preferred this step to appear after the example, not before it.


  1. Click App Store App Store icon.

    App Store
  2. In the CATEGORY section, click Sales.

    App Store screen
  3. Click the Sales Invoice app.

    Sales Invoice screen
  4. On the Sales Invoice screen, click Add.

    Sales Invoice screen
  5. On the Trust App screen, click Trust it.
  6. Click Return to site.