Update Record (Salesforce) activity

An activity that changes a record in Salesforce. You can work with standard entities or custom entities.


Update Record activity

Configure the Update Record activity

To configure the Update Record activity, do the procedure in this topic.

Video: Add Conditions and Salesforce Actions

Examples

Good to Know

How to Start

  1. Open Process Builder.

    For information about how to open this screen, refer to Process Builder.


    Open Process Builder
  2. In Process Builder, in the Activity Library, open the Salesforce tab.

    Salesforce tab
  3. On the Salesforce tab, drag the Update Record activity onto your process.

    Update Record activity

General Configuration

Specifies the basic settings for the Update Record activity.

Figure: General Configuration screen

General Configuration screen

Fields

Field NameDefinition

Display Name
Description:
Specifies the activity name that shows in your process.
Allowed Values:
One line of text (a string).

Accepted:

  • Letters
  • Numbers
  • Spaces
Default Value:
None
Accepts Variables:
No
Example:
This is a common configuration field that is used in many examples. Refer to:
  • Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.

Description
Description:
Specifies an optional text description for your activity.
Allowed Values:
More than one line of text.
Default Value:
None
Accepts Variables:
No

Connection Timeout (Seconds)
Description:
Specifies the number of seconds permitted to complete an action before the connection stops.
Allowed Values:
An integer.

Represents:

  • A number of seconds
Default Value:
600
Accepts Variables:
No

Update Record Configuration

Configures the request settings to change an entity record

Figure: Update Record Configuration screen

Update Record Configuration screen

Fields

Field NameDefinition

Salesforce
Description:
Specifies the access token that connects to your Salesforce application.
Allowed Values:
A list of access tokens configured for your environment.
Default Value:
None
Accepts Variables:
No
Example:
Refer to:

Create Add Token icon
Opens this Screen:
Access Token for Salesforce
Function of this Screen:
Configure an access token to connect to Salesforce.
Example:
Refer to:

Entity Name
Description:
Specifies the name for your entity.
Allowed Values:
An entity name from the list.
Default Value:
None

When you select the Salesforce access token, the name that shows in the Entity Name field.

Accepts Variables:
No
Example:
Refer to:

Update Record
Description:
Specifies how to change an entity.
To Open this Field:
  1. On the Update Entity Configuration screen, click the Request tab.
Allowed Values:
  • Update Record Using the ID - Specifies an entity ID.
  • Update Record that meet all the conditions - Lets you connect the Salesforce API request parameter to your process schema and specify a SQL WHERE clause to change the entity.
Default Value:
Update Record Using the ID
Example:
Refer to:
Limitations:

Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation. It is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business use cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, or other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

Build Where Clause Build Where Clause icon
Opens this Screen:
Update Entity Configuration > WHERE Clause
Function of this Screen:
Configures a SQL where clause to filter the results of a query in Salesforce. It gets only the records that obey the rules in the WHERE clause.

Edit Edit icon

Function:
Lets you change the WHERE clause.

Request Mapping
Description:
Connects the Salesforce API request parameter to your process schema. This is mandatory only if the request passes data from the process schema to parameters in the Salesforce API.
To Open this Field:
  1. On the Update Entity Configuration screen, click the Request tab.
Allowed Values:
Click the Schema Mapping Schema Mapping icon button to open the Schema Mapper screen.

Use this screen to connect the request to the data model for your process.

Default Value:
None
Example:
Refer to:

Map Response to AgilePoint Schema
Description:
Specifies the connection from the Salesforce API response parameter to your process schema.
To Open this Field:
  1. On the Update Entity Configuration screen, click the Response tab.
Allowed Values:
Click the Schema Mapping Schema Mapping icon button to open the Schema Mapper screen.

Use this screen to connect the response to the data model for your process.

Default Value:
None
Example:
Refer to:

Store Response in This Variable
Description:
Specifies the process data variable that contains the entity ID from Salesforce
To Open this Field:
  1. On the Update Entity Configuration screen, click the Response tab.
Allowed Values:
A process data variable that accepts an alphanumeric string with no spaces or special characters.
Default Value:
None
Accepts Variables:
Yes
Limitations:

Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation. It is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business use cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, or other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

Record Ownership
Description:
Specifies the owner of the entity.
To Open this Field:
  1. Click the Record Ownership tab.
Allowed Values:
Default Value:
Service Account used in Access Token
Example:
Refer to:

Update Record Configuration > WHERE Clause

Configures a SQL where clause to filter the results of a query in Salesforce. It gets only the records that obey the rules in the WHERE clause.

Figure: Update Record Configuration > WHERE Clause screen

Update Record Configuration WHERE Clause screen

Fields

Field NameDefinition

Column
Description:
Specifies an entity column to use in your query.
Allowed Values:
An entity column name from the list.
Default Value:
None.

When you select the name of the entity, the list of columns shows in Column field.

Comparer
Description:
Specifies the operator to use in your WHERE clause.
Allowed Values:
  • =
  • >=
  • >
  • <
  • <=
  • !=
  • Like
  • Not in
Default Value:
=

Value
Description:
Specifies the value for the column.
Allowed Values:
A valid column value.
Default Value:
None
Accepts Variables:
Yes
Limitations:

Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation. It is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business use cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, or other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

Add Row
Function:
Adds a row for the Field Name and Field Value.

Indent Right Indent Right icon

Function:
Creates the statement that is a condition of a parent statement.

Delete Delete icon

Function:
Deletes the selected item.
Example:
Refer to:

Back Back icon

Function:
Saves the rule and goes back to the activity configuration screen.