Access Token for Salesforce

Configure an access token to connect to Salesforce.

Figure: Salesforce Access Token Configuration screen

Background and Setup

Video: Set up and Configuration

Examples

(Example) How to Get the Access Token Credentials from Salesforce

Prerequisites

A Salesforce user license. There is more than one type of user license.
For more information, refer to the Salesforce documentation in Third-Party Vendor Documentation.

Good to Know

In most cases, you can use a global access token or an app level access token:
- Global access tokens are shared across all users and apps. If you want all process designers and runtime app users in your AgilePoint NX tenant to be able to connect to an external data source, use a global access token. An example is a SharePoint site on an intranet that all employees in a company can access.
- Application level access tokens are shared with all processes in a process-based app, or restricted to use within a form-based app. Use application level access tokens if only process designers or runtime app users for a particular application should access an external system — for example, a Box account that is only used to share files within a small team.
Access tokens are used to connect AgilePoint NX apps to external data sources. Salesforce can be used for access tokens, but it can also be used as an authentication provider for AgilePoint NX Portal. Access tokens cannot be used to authenticate to the Portal.
For more information about configuring authentication providers, refer to Authentication.
Access tokens are collections of credentials that are used to authenticate communication directly between AgilePoint NX and an external system. Because it is the AgilePoint NX system that uses these credentials, rather than an app, there is no difference between design time and runtime access tokens. Access tokens are never checked in or published, and they do not use version control. If you change an access token in App Builder or Manage Center, the access token changes immediately everywhere the access token is used. Changes to app level access tokens apply to all versions of an app, including running application instances. Changes to global access tokens apply everywhere they are used in AgilePoint NX. You can not roll back an access token to a previous version.
For more information, refer to What Data Is Deleted When I Delete an App or Application Resource?
OAuth 2.0 access tokens require a 2-way exchange of credentials between AgilePoint NX and the external service. This means that you must get the credentials from the third-party service to paste in the AgilePoint NX access token, and get the redirect URI from AgilePoint NX to paste in the external service. This requires you to open both the AgilePoint NX access token and the third-party service at the same time, so you can copy and paste from one screen to the other.
This topic shows the suggested procedure for Salesforce. The exact procedure for your access token depends on whether you already have a connection (usually called an app) configured in the external service.

(Example) How to Get the Access Token Credentials from Salesforce.
This screen may look different in different places. The UI varies for this screen depending upon how you open it. However, the fields for this screen are the same in all places.
Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation. It is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business use cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, or other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

How to Start

There are several ways to create an access token for Salesforce. How to create the access token depends on where you want to use it.

Global (Manage Center)

You can use a global access token in any app in your AgilePoint NX tenant. Use a global access token if you want any user in your environment to be able to connect to the same external system.

Click Manage.
In Manage Center, click App Builder > Global Access Tokens.
On the Global Access Tokens screen, click Add Token.
On the Add Global Access Tokens screen, select Salesforce.
Click Next.

App Level (Modern Add an App Experience)

Create an access token to use in any process activity or form control in an app you create in the Modern Add an App Experience.

In App Builder, in the Modern Add an App Experience, create an app.
For more information, refer to:
- Modern Add An App Experience (Process-Based App)
- Modern Add An App Experience (Form-Based App)
On the Anything else right now? screen, in the Access Tokens field, click Create.
On the What service do you want your app to access? screen, select Salesforce.
Click Next.

App Level (App Builder)

Create an access token to use in any process activity or form control in a specified app.

Click App Builder.
On the App Builder Home screen, click All Apps.
On the All Apps screen, on an app, click Edit .
On the App Details screen, click Add New > Access Token.
On the What service do you want your app to access? screen, select Salesforce.
Click Next.

Process Activities and Form Controls

Different access token types can be created in context and used in different process activities, form controls, or apps. The App Builder shows shortcut buttons in any place you can create an access token.

You can create an app level access token for Salesforce here:

App Builder
- Primary data source for a process-based app
- Primary data source for a form-based app
eForm Builder
- File Upload form control
- Auto Lookup form control
- Auto-Suggest form control
- List Box form control
- Check Box form control
- List View form control
- Map form control
- Pop-Up Select form control
- Drop-Down List form control
- Auto-Suggest form control
- Chart form control
- Data Grid form control
- Drop-Down List form control
- Data Grid form control
- Multi-Select List Box form control
Process Builder
- Any activity on the Salesforce tab
- Any activity on the Document tab
- These activities on the ABBYY Vantage tab:
  - Get Results activity
  - Start Transaction activity
- These activities on the AgilePoint NX tab:
  - Export App activity
  - Import App activity
- This activity on the Asana tab:
  - Upload Attachment activity
- These activities on the Digital Signature tab:
  - Adobe Sign Create Agreement activity
  - Adobe Sign Download Agreement activity
  - DocuSign eSign Request activity
  - DocuSign eSign Document Download activity
  - Sertifi eSign Request activity
  - Sertifi eSign Document Download activity
- These activities on the Google AI tab:
  - Analyze Image activity
  - Speech To Text activity
  - Text To Speech activity
- These activities on the Jira Software tab:
  - Add Attachment activity
  - Create Issue activity
- These activities on the MS Cognitive Services tab:
  - Analyze Image activity
  - Face Recognition activity
  - Generate Thumbnail From Image activity
  - Read Handwritten Text From Image activity
  - Read Text in Image activity
- This activity on the OpenAI tab:
  - Create Image activity
- This activity on the ServiceNow tab:
  - Add Attachment activity
- This activity on the Stripe tab:
  - Download Invoice activity
- This activity on the Twilio SendGrid tab:
  - Send Email activity
- These activities on the Zendesk tab:
  - Create Ticket activity
  - Create Ticket Comment activity
  - Create User activity
  - Update User activity

Fields

Field Name	Definition
Token Name	Description: Specifies the unique name for your connection to Salesforce. Allowed Values: One line of text (a string). Accepted: Letters Numbers Spaces Default Value: None Example: This is a common configuration field that is used in many examples. Refer to: Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.
Environment	Description: Specifies if the environment is for development or production. Allowed Values: Production - The environment uses to contain the production data. Sandbox - The environment uses to create and test your apps. Default Value: Production Example: Refer to: (Example) How to Get the Access Token Credentials from PayPal
Consumer Key	Description: Specifies the Consumer Key of the app you created or added in Salesforce. Allowed Values: A valid consumer key from Salesforce. Default Value: None Example: Refer to: (Example) How to Get the Access Token Credentials from Salesforce
Consumer Secret	Description: Specifies the Consumer Secret of the app you created or added in Salesforce. Allowed Values: A valid consumer secret from Salesforce. Default Value: None Example: Refer to: (Example) How to Get the Access Token Credentials from Salesforce
Callback URL	Description: Specifies the callback URL from the connected application. Allowed Values: One line of text (a string). Format: URL Default Value: https://mysite.com/manage/shared/success.html Example: Refer to: (Example) How to Get the Access Token Credentials from Salesforce
Description	Description: A description for your access token. Allowed Values: More than one line of text. Default Value: None Example: This is a common configuration field that is used in many examples. Refer to: Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.
Get OAuth2 Access Token	Function: Sends a request to the Salesforce service to get the access token. To complete this process, you must sign in to Salesforce, and specify your consent when prompted.
OAuth2 Access Token	Description: Specifies an OAuth 2.0 access token from Salesforce. Allowed Values: An OAuth 2.0 access token This value comes from Salesforce. Default Value: None. Example: Refer to: (Example) How to Get the Access Token Credentials from Salesforce
Renewal Rate	Description: Specifies how frequently to renew your application's access token. Allowed Values: Disabled Every 15 minutes Every half an hour Every hour Default Value: Every hour
Encrypt	Description: Stores the access token in the AgilePoint database as encrypted data. Note: AgilePoint recommends you to store this access token in the database in encrypted format. Allowed Values: Deselected - The access token is in plain text in the database. Selected - The access token is encrypted in the database. Default Value: Selected Limitations: This field was removed from the UI in AgilePoint NX OnPremises and Private Cloud v7.0 Software Update 2. Access token credentials are encrypted by default. If you want to store credentials in unencrypted format, contact AgilePoint Customer Support.