User Statistics screen > Tasks tab (Classic)

Shows a summary of tasks that are assigned to the user, team, department, or group in Classic Work Center.

Figure: User Statistics - Tasks tab

User Statistics - Task screen

Video: Show Process and App Data

Prerequisites

Good to Know

How to Start

  1. Click Work Center.

    Click Work Center
  2. On the Work Center screen, click User Statistics.

    Click User Statistics
  3. Click the Task tab.

    Click Task tab

Fields

Field Name Definition

View

Function:
Configures the tasks to show.
Accepted Values:
  • My Tasks - Shows the tasks where you are a participant, either as an individual user, a group member, or a member of a role..
  • My Direct Team - Shows your tasks, and the tasks for any users for whom you are listed as the manager.

    Tasks show in the My Direct Team view because your name is specified in the Manager field on a user's profile in the Manage Center. For more information, refer to Edit Profile > Basic Information tab.

  • My Department - Shows your tasks and the tasks for all the users in your department.

    Tasks show in the My Department view because the value of the Department field in your user profile in the Manage Center is the same as the value of the Department field in another user's profile For more information, refer to Edit Profile > Basic Information tab.

  • My Team And Subteams - Shows tasks for you, the members of your direct team, and the members of their direct teams. This is typically used by higher level managers.

    Tasks show in the My Team And Sub view because either your name is specified in the Manager field on a user's profile, or you are the manager of the user's manager. You can change the value of the Manager field in the Manage Center. For more information, refer to Edit Profile > Basic Information tab.

  • My Group - Shows your tasks and the tasks for all members of all groups for which you are the group lead.

    Tasks show in My Groups because a user is a member of a group where your name specified in the Group Lead field. You can change the members of a group or change the group lead in Manage Center. For more information, refer to Edit Group > Basic Information tab.

  • My Group Peers - Shows your tasks and the tasks for all members of all groups for which you are a member.

    Tasks show in the My Group Peers view because you are a member of a group with another user. You can add users to groups in the Manage Center. For more information, refer to Add Group screen.

  • Apps I Own - Shows your tasks, and the tasks for any users for whom you are listed as the App Owners.

    On the Tenant Settings screen, set Enable App Permission Control to Yes to view this option.

    Tasks show in the App I Own view because either your name is specified in the Assigned Members field on a Permission Settings screen, or you are the owner of the app. For more information, refer to:

Task Quick Status

Function:
Shows a summary of the status of tasks in a graph.
Accepted Values:
  • Overdue - Shows the total number of tasks that are Overdue.
  • Assigned - Shows the total number of tasks that are Assigned.
  • New - Shows the total number of tasks that are New.

Task Turnover Rate

Function:
Shows the rate of completion of the tasks plotted in a graph of number of tasks for the month and year selected.
Accepted Values:
  • Completed Date - Shows the dates the tasks were Completed.
  • Assigned Date - Shows the dates the tasks were Assigned.

Process Level Task Performance

Function:
Shows a summary of the status of tasks in app and process in a graph.

You can specify which app or process to check the statistics for.

Accepted Values:
  • Overdue - Shows the total number of tasks that are Overdue.
  • Assigned - Shows the total number of tasks that are Assigned.
  • New - Shows the total number of tasks that are New.

Edit Layout

Function:
Lets you configure the page layout for your tasks and processes.

Add Tab

Function:
Creates a new tab to configure your report.
To Open this Field:
  1. On the User Statistics screen, click Edit Layout.

Add Report Add Report icon

Opens this Screen:
Add Report (Classic) screen
Function of this Screen:
Shows a report on a custom tab on the User Statistics screen.

Delete Delete icon

Function:
Deletes the selected charts.
To Open this Field:
  1. On the User Statistics screen, click Edit Layout.

Hide Tab Hide Tab icon

Function:
Specifies that the selected tab does not show.
To Open this Field:
  1. On the User Statistics screen, click Edit Layout.

Add Add icon

Function:
Shows a chart for your tasks, processes, and reports.
To Open this Field:
  1. On the User Statistics screen, click Edit Layout.

Save

Function:
Saves your changes.
To Open this Field:
  1. On the User Statistics screen, click Edit Layout.

Reset

Function:
Deletes your changes.
To Open this Field:
  1. On the User Statistics screen, click Edit Layout.