Add Comment activity

An activity that adds a comment to an issue in Jira Software.

Configure the Add Comment activity

To configure the Add Comment activity, do the procedure in this topic.

Examples

(Example) How to Get the Access Token Credentials from Jira Software

Prerequisites

AgilePoint NX OnDemand (public cloud), or AgilePoint NX Private Cloud or AgilePoint NX OnPremises v8.0 or higher.

Good to Know

To use the Jira Software process activities, your access token must have these credentials:

Activity Name	Required Permissions
Add Assignee	Browse Projects Assign issues
Add Attachment	Browse Projects Create attachments
Add Comments	Browse Projects Add comments
Create Issue	Browse Projects Create issues
Create Project	Administer Jira
Delete Issue	Browse Projects Delete issues
Get Issue Details	Browse Projects
Update Issue	Browse Projects Edit issues
Update Issue Status	Browse Projects Transition issues

For more information, refer to the Jira Software documentation in Third-Party Vendor Documentation.

To send an email notification, click Advanced > Email Notifications .
For more information, refer to Email Notifications screen (Process Activities).
In most text fields, you can use process data variables as an alternative to literal data values.
You can configure whether this activity waits for other activities before it runs.
For more information, refer to How Do I Configure an Activity to Wait for Other Incoming Activities?
This section shows the configuration settings on the configuration screens for this activity. Other configuration settings apply to system activities. For more information, refer to:
Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation. It is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business use cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, or other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

How to Start

Open Process Builder.
For information about how to open this screen, refer to Process Builder.
In Process Builder, in the Activity Library, open the Jira Software tab.
On the Jira Software tab, drag the Add Comment activity onto your process.

General Configuration

Specifies the basic settings for the Add Comment activity.

Good to Know

Documentation for this screen is provided for completeness. The fields are mostly self-explanatory.

Fields

Field Name	Definition
Display Name	Function: Specifies the activity name that shows in your process. Accepted Values: One line of text that can have spaces. Default Value: None Accepts Process Data Variables: No Example: This is a common configuration field that is used in many examples. Refer to: Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.
Description	Function: Specifies an optional text description for your activity. Accepted Values: More than one line of text. Default Value: None Accepts Process Data Variables: No

Field Name

Definition

Display Name

Function:

Specifies the activity name that shows in your process.

Accepted Values:

One line of text that can have spaces.

Default Value:

None

Accepts Process Data Variables:

Example:

This is a common configuration field that is used in many examples. Refer to:

Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.

Description

Function:: Specifies an optional text description for your activity.
Accepted Values:: More than one line of text.
Default Value:: None
Accepts Process Data Variables:: No

Add Comment Configuration

Specifies the information to add a comment in the Jira Software issue.

Fields

Field Name	Definition
Jira	Function: Specifies the access token that connects to your Jira Software service. Accepted Values: A list of access tokens configured for your environment. Default Value: None Example: Refer to: (Example) How to Get the Access Token Credentials from Jira Software
Create	Opens this Screen: Access Token for Jira Software Function of this Screen: Configure an access token to connect to Jira Software. Example: Refer to: (Example) How to Get the Access Token Credentials from Jira Software
Issue Key or ID	Function: Specifies the key or ID of the issue to which to add a comment. The issue key and ID come from Jira Software. Accepted Values: An issue key or ID from Jira Software. Default Value: None Accepts Process Data Variables: Yes Limitations: Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation. It is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business use cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, or other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?
Comment	Function: Specifies a comment to associate with the issue. Accepted Values: More than one line of text. Default Value: None Accepts Process Data Variables: Yes
Associated User	Function: Specifies the name of the user to associate with the issue comment. When you select the access token, this field shows the user names associated with the access token from the Jira Software environment. Accepted Values: A Jira Software user name from the list. Default Value: None Accepts Process Data Variables: Yes
Comment ID	Function: Specifies a process data variable to store the ID for the issue comment. The comment ID comes from Jira Software. Accepted Values: A process data variable that accepts a numeric string with no spaces. Default Value: None Accepts Process Data Variables: Yes Limitations: Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation. It is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business use cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, or other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?