Create Ticket Comment activity
Configure the Create Ticket Comment activity
To configure the Create Ticket Comment activity, do the procedure in this topic.
Prerequisites
- AgilePoint NX OnDemand (public cloud), or AgilePoint NX PrivateCloud or AgilePoint NX OnPremises v7.0 or higher.
Good to Know
- To send an email notification, click
Advanced
> Email Notifications
.
For more information, refer to Email Notifications screen (Process Activities).
- In most text fields, you can use process data variables as an alternative to literal data values.
- You can configure whether this activity waits for other activities before it runs.
For more information, refer to How Do I Configure an Activity to Wait for Other Incoming Activities?
- This section shows the configuration settings on the configuration screens for this activity. Other configuration settings apply to system activities. For more information, refer to:
How to Start
- Open Process Builder.
For information about how to open this screen, refer to Process Builder.
- In Process Builder, in the Activity Library,
open the Zendesk tab.
- On the Zendesk
tab,
drag the Create Ticket Comment
activity onto your process.
General Configuration
Specifies the basic settings for the Create Ticket Comment activity.
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Good to Know
- Documentation for this screen is provided for completeness. The fields are mostly self-explanatory.
Fields
Field Name | Definition |
---|---|
Display Name |
|
Description |
|
Create Ticket Comment Configuration > Basic tab
Specifies the information to create a ticket comment from Zendesk.
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Fields
Field Name | Definition |
---|---|
Zendesk |
|
Create |
|
Upload Attachments |
|
Ticket ID |
|
Requester ID |
|
Subject |
|
Body |
|
Status |
|
Create Ticket Comment Configuration > Request tab
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Fields
Field Name | Definition |
---|---|
Zendesk |
|
Create |
|
Upload Attachments |
|
Ticket ID |
|
Requester ID |
|
Request Mapping |
|
Create Ticket Comment Configuration > Response tab
Specifies how to store the information about the ticket comment in process data variables.
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Fields
Field Name | Definition |
---|---|
Zendesk |
|
Create |
|
Upload Attachments |
|
Ticket ID |
|
Requester ID |
|
Map Response to AgilePoint Schema |
|
Store the Response in this Variable |
|
Source Repository
Specifies the original, or source, location type for your attachment files.
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Fields
Field Name | Definition |
---|---|
Source Repository |
|