Update Organization activity

An activity that changes the information for an organization in Zendesk.


Update Organization activity

Configure the Update Organization activity

To configure the Update Organization activity, do the procedure in this topic.

Prerequisites

Good to Know

How to Start

  1. On the Application Explorer screen, do one of these:
  2. Do one of these:
    • Add an activity:
      1. In the Process Builder, in the Activity Library, open the Zendesk Zendesk icon tab.
      2. On the Zendesk Zendesk icon tab, drag the Update Organization Update Organization icon activity onto your process.
    • Change an activity:
      1. In your process, double-click your activity.

General Configuration

Specifies the basic settings for the Update Organization activity.

Figure: General Configuration screen

General Configuration screen

Fields

Field Name Definition

Display Name
Function:
Specifies the activity name that shows in your process.
Accepted Values:
One line of text that can have spaces.
Default Value:
None
Accepts Process Data Variables:
No
Example:
This is a common configuration field that is used in many examples. Refer to:
  • Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.

Description
Function:
Specifies an optional text description for your activity.
Accepted Values:
More than one line of text.
Default Value:
None
Accepts Process Data Variables:
No

Update Organization Configuration

Specifies the information about an organization to change in Zendesk.

Figure: Update Organization Configuration screen

Update Organization Configuration screen

Fields

Field Name Definition

Zendesk
Function:
Specifies the access token that connects to your Zendesk service.
Accepted Values:
A list of access tokens configured for your environment.
Default Value:
None

Add Token Add Token icon
Opens this Screen:
Access Token for Zendesk
Function of this Screen:
Configure an access token to connect to Zendesk.

Organization
Function:
Specifies the name for an organization to change.
Accepted Values:
An organization name from the list.
Default Value:
None
Accepts Process Data Variables:
Yes

New Organization Name
Function:
Specifies the name for the organization to create.
Accepted Values:
A text string that can contain spaces.
Default Value:
None
Accepts Process Data Variables:
Yes

Domain Names
Function:
The authentication domain.
Accepted Values:
One or more domain names, separated by semicolons (;).
Default Value:
None
Accepts Process Data Variables:
Yes

Tags
Function:
Specifies the tags for the organization to create in Zendesk.
Accepted Values:
A text string.
Default Value:
None
Accepts Process Data Variables:
Yes
Limitations:

Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

Details
Function:
Specifies other information about the organization to create.
Accepted Values:
A text string that can contain spaces.
Default Value:
None
Accepts Process Data Variables:
Yes

Notes
Function:
Specifies any additional notes about the organization to create in Zendesk.
Accepted Values:
A text string that can contain spaces.
Default Value:
None
Accepts Process Data Variables:
Yes