Send WhatsApp Message activity

Configure the Send WhatsApp Message activity

To configure the Send WhatsApp Message activity, do the procedure in this topic.

To send an e-mail notification, click Advanced > E-mail Notifications .
For more information, refer to Configure E-mail Notifications for Any Activity.
In most text fields, you can use process data variables as an alternative to literal data values.
You can configure whether this activity waits for other activities before it runs.
For more information, refer to How Do I Configure an Activity to Wait for Other Incoming Activities?
Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

On the Application Explorer screen, do one of these:
- Open a Process.
- Create a Process.
Do one of these:
- Add an activity:
  1. In the Process Builder, in the Activity Library, open the Twilio tab.
  2. On the Twilio tab, drag the Send WhatsApp Message activity onto your process.
- Change an activity:
  1. In your process, double-click your activity.

Specifies the basic settings for the Send WhatsApp Message activity.

Field Name	Definition
Display Name	Function: Specifies the activity name that shows in your process. Accepted Values: One line of text that can have spaces. Default Value: None Accepts Process Data Variables: No Example: This is a common configuration field that is used in many examples. Refer to: Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.
Description	Function: Specifies an optional text description for your activity. Accepted Values: More than one line of text. Default Value: None Accepts Process Data Variables: No

Field Name

Definition

Display Name

Function:

Specifies the activity name that shows in your process.

Accepted Values:

One line of text that can have spaces.

Default Value:

None

Accepts Process Data Variables:

No

Example:

This is a common configuration field that is used in many examples. Refer to:

Examples - Step-by-step use case examples, information about what types of examples are provided in the AgilePoint NX Product Documentation, and other resources where you can find more examples.

Description

Specifies one or more users to whom to send the WhatsApp message through Twilio.

Field Name	Definition
Twilio	Function: Specifies the access token that connects to your Twilio service. Accepted Values: A list of access tokens configured for your environment. Default Value: None
Add Token	Opens this Screen: Access Token for Twilio Function of this Screen: Configure an access token to connect to Twilio.
Mobile Number	Function: Specifies the mobile numbers of one or more users to whom to send the WhatsApp message. Accepted Values: The mobile numbers of the users separated by semicolons (;) in this format: +[country code][Mobile number] Default Value: None Accepts Process Data Variables: Yes Example: +919036725620 - In this example, + is prefix for country code, 91 is country code, and 9036725620 is the mobile number.
AgilePoint User Name	Function: Specifies one or more AgilePoint NX user names to whom to send the WhatsApp message. Accepted Values: The name of the users separated by semicolons in this format: [domain name]\[user name] Default Value: None Accepts Process Data Variables: Yes Example: MYDOMAIN\JANEDOE

Specifies the WhatsApp message to send through Twilio.

Field Name	Definition
Twilio	Function: Specifies the access token that connects to your Twilio service. Accepted Values: A list of access tokens configured for your environment. Default Value: None
Add Token	Opens this Screen: Access Token for Twilio Function of this Screen: Configure an access token to connect to Twilio.
Text Message Body / Media URL	Function: Specifies whether to send text message or media message in WhatsApp. Accepted Values: Text Message Body - Sends a text message in WhatsApp. Media URL - Sends a media message based on a URL. Default Value: Text Message Body Accepts Process Data Variables: No
Message Body	Function: Specifies the content of your WhatsApp message. To Open this Field: On the Send WhatsApp Message Configuration screen, click Text Message Body. Accepted Values: More than one line of text. Default Value: None Accepts Process Data Variables: Yes
Media URL	Function: Specifies the absolute URL of a document, an image, or an audio file. To Open this Field: On the Send WhatsApp Message Configuration screen, click Media URL. Accepted Values: A string in URL format that points to a document, an image, or an audio file. The file can be one of these types: .png .jpg .jpeg .mp3 .pdf Default Value: None Example: https://mysite.com/demo/image/upload/Sample.jpg

Specifies the process data variable that stores the message ID.

Field Name	Definition
Twilio	Function: Specifies the access token that connects to your Twilio service. Accepted Values: A list of access tokens configured for your environment. Default Value: None
Add Token	Opens this Screen: Access Token for Twilio Function of this Screen: Configure an access token to connect to Twilio.
Store the Response Message ID in this Variable	Function: Specifies the process data variable that stores the message ID. The message ID comes from Twilio. Accepted Values: A process data variable that accepts an alphanumeric string with no spaces or special characters. Default Value: None Accepts Process Data Variables: Yes Limitations: Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?