Access Token for Twilio

Configure an access token to connect to Twilio.

Figure: Twilio Access Token Configuration screen

Twilio Access Token Configuration screen

Background and Setup

Good to Know

  • In most cases, you can use a global access token or an application level access token:
    • Global access tokens are shared across all users and applications. If you want all process designers and runtime app users in your AgilePoint NX tenant to be able to connect to an external data source, use a global access token. An example is a SharePoint site on an intranet that all employees in a company can access.
    • Application level access tokens are shared with all processes in a process-based app, or restricted to use within a form-based app. Use application level access tokens if only process designers or runtime app users for a particular application should access an external system — for example, a Google Drive account that is only used to share files within a small team.
  • Access tokens are collections of credentials that are used to authenticate communication directly between AgilePoint NX and an external system. Because it is the AgilePoint NX system that uses these credentials, rather than an app, there is no difference between design time and runtime access tokens. Access tokens are never checked in or published, and they do not use version control. If you change an access token in the App Builder or Manage Center, the access token changes immediately everywhere the access token is used. Changes to application level access tokens apply to all versions of an application, including running application instances. Changes to global access tokens apply everywhere they are used in AgilePoint NX. You can not roll back an access token to a previous version.

    For more information, refer to What Data Is Deleted When I Delete an App or Application Resource?

  • Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

Fields

Field Name Definition

Token Name
Function:
Specifies the unique name for your connection to Twilio.
Accepted Values:
A text string that can have letters, numbers, and spaces
Default Value:
None

Description
Function:
A description for your access token.
Accepted Values:
More than one line of text.
Default Value:
None
Example:
Refer to:

Enable Twilio SMS / Enable Twilio WhatsApp
Function:
Specifies how to send a message in Twilio.
Accepted Values:
  • Enable Twilio SMS - Sends SMS messages with Twilio.
  • Enable Twilio WhatsApp - Sends WhatsApp messages with Twilio.
Default Value:
Enable Twilio SMS
Limitations:

This field is available in these releases:

Twilio SMS Number
Function:
Specifies the phone number of your Twilio account for SMS message.
To Open this Field:
  1. On the Twilio Access Token screen, click Enable Twilio SMS.
Accepted Values:
The Twilio phone number in this format:

[country code][phone number with area code]

Default Value:
None
Example:
+17314191024

In this example, 1 is country code, 731 is area code, and 4191024 is the phone number.

Limitations:

This field is available in these releases:

Twilio WhatsApp Number
Function:
Specifies the phone number of your Twilio account for WhatsApp message.
To Open this Field:
  1. On the Twilio Access Token screen, click Enable Twilio WhatsApp.
Accepted Values:
The Twilio phone number in this format:

[country code][phone number with area code]

Default Value:
None
Example:
+17314191024

In this example, 1 is country code, 731 is area code, and 4191024 is the phone number.

Limitations:

This field is available in these releases:

Account SID
Function:
Specifies the secret ID of your Twilio account.
Accepted Values:
One line of text with no spaces.
Default Value:
None
Limitations:

Some information about third-party integrations is outside the scope of the AgilePoint NX Product Documentation, and it is the responsibility of the vendors who create and maintain these technologies to provide this information. This includes specific business uses cases and examples; explanations for third-party concepts; details about the data models and input and output data formats for third-party technologies; and various types of IDs, URL patterns, connection string formats, and other technical information that is specific to the third-party technologies. For more information, refer to Where Can I Find Information and Examples for Third-Party Integrations?

Auth Token
Function:
Specifies the password of your Twilio account.
Accepted Values:
One line of text with no spaces.
Default Value:
None

Encrypt
Function:
Stores the access token in the AgilePoint database as encrypted data.
Note: AgilePoint recommends you to store this access token in the database in encrypted format.
Accepted Values:
  • Deselected - The access token is in plain text in the database.
  • Selected - The access token is encrypted in the database.
Default Value:
Selected
Limitations:
  • This field was removed from the UI in AgilePoint NX OnPremises and PrivateCloud v7.0 Software Update 2. Access token credentials are encrypted by default. If you want to store credentials in unencrypted format, contact AgilePoint Customer Support.