Why Might the AgilePoint WCF Service Fail to Start?

Symptoms

The WCF service fails to start on the AgilePoint Server machine.

Good to Know

  • This issue can have more than one cause.
  • You can check the error or warning messages in the event logs and service logs may provide information to help troubleshoot the issue.
  • You can try starting the service manually with the Services management console (services.msc) to see if any error messages are displayed during the startup process.

Incorrect Configuration

Cause

If there are incorrect or missing configuration settings in the Ascentn.AgilePoint.WCFService.exe.config file, the service may fail to start.

Resolution

Ensure all necessary configuration settings are correctly set and there are no syntax errors in the file.

For more information, refer to Configuring Ascentn.AgilePoint.WCFService.exe.config

Dependency Issues

Cause

The AgilePoint WCF service might depend on other services or components that are not running or not properly installed.

Resolution

Check if all dependencies are satisfied and running correctly.

Insufficient Permissions

Cause

The user account used to run the AgilePoint WCF service is running might not have the necessary permissions to access the required resources.

Resolution

Verify that the user account has the appropriate permissions.

It is recommended to use the AgilePoint Service Account to run the WCF services.

Resource Conflicts

Cause

There might be conflicts with other services or apps using the same resources as the AgilePoint WCF service.

Resolution

Check for any resource conflicts and resolve them accordingly.

Software Compatibility Issues

Cause

There might be compatibility issues between the AgilePoint WCF service and other software components, such as the .NET Framework version or other installed apps.

Resolution

Verify that the software components are compatible with each other.

Corrupted Files

Cause

The AgilePoint WCF service executable or configuration files might be corrupted.

Resolution

Try reinstalling the AgilePoint WCF service or repairing the installation.

For more information, refer to Installation Guide.