Troubleshooting Upgrade Installer

To resolve issues you encounter during the preinstallation checks for the Upgrade installer, do the procedures in this topic.


Verifying System Requirements Error screen Upgrade Installer

Procedure

IssueResolution

Current user has local administrator privileges

Sign in to this machine as a user with administrator privileges.

Logon as a Service permission is enabled

Add the Log on as a Service permission to the account.

For more information, refer to Add the Log on as a service Right to the AgilePoint Service Account.

Node.js v18 is installed

Install Node.js on the AgilePoint Server machine.

Node.js can communicate through the Windows Defender firewall

Configure Node.js to communicate through the Windows Defender firewall.

For more information, refer to Configure Node.js To Communicate Through the Firewall.

PowerShell is installed

PowerShell is installed on your primary SharePoint machine.

User Account Control (UAC) is turned off

Turn user access control (UAC) off.

For more information, refer to Turn Off User Account Control (UAC).