Manual With Timeout

An AgileWork that enables you to impose a time constraint on a manual activity. The AgileShape is similar to the Manual AgileShape, but with an additional feature that allows the process to move to another activity if the manual activity is not completed within a specified time.

This AgileShape is often used for time-based escalations. For example, if a Tier 1 Customer Support representative does not answer a support query within a specified time, the query is escalated to Tier 2 Customer Support.

Navigation

In AgilePoint Envision, open a process template.
Navigate to the Generic BPM stencil.
On the Generic BPM stencil, drag the Manual With Timeout AgileShape, and drop it on the process template.
To view the entire list of properties, in the Design Tasks pane, click Show Properties.

Properties for This AgileWork

Field Name	Definition
Activity Timeout Email	Definition: The name of an email template used to generate an email notification when the AgileShape becomes overdue at runtime. Allowed Values: An existing email template name - Applies the selected, predefined template to the email. Add Mail Template - Opens the Email Template Wizard, where you can add a new email template. None - Specifies that no email is sent. Default Value: None Property Group: Email Notification

Field Name

Definition

Activity Timeout Email

Definition:

The name of an email template used to generate an email notification when the AgileShape becomes overdue at runtime.

Allowed Values:

An existing email template name - Applies the selected, predefined template to the email.
Add Mail Template - Opens the Email Template Wizard, where you can add a new email template.
None - Specifies that no email is sent.

Default Value:

None

Property Group:

Email Notification

Common AgileWork Properties

This AgileWork inherits the following common properties. For more information, see AgileWork - Common Setup. Note that only the relevant properties are available in AgilePoint Envision. Unneeded properties are hidden.

Name, (UID), Description, Mobile Support, Optional, Time Span, Business Time, Length, Time Unit, Work to Perform, Activity Entry Message (Email), Reminder Message (Email), Task Completed Message (Email), Task Reassigned Message (Email), Max. Participant, Participants, Reuse Participant, Audit Level, Auto Complete, Debug, Priority, SessionMode, Wait All Incoming, Wait Work Performed, Enable Lync, Reminder Message (Lync), Task Assigned Message (Lync), Task Cancelled Message (Lync), Task Completed Message (Lync), Task Reassigned Message (Lync), Configure Mobile View, ConfigureAttachments, Reference URL, Enable SMS, Reminder Message (SMS), Task Assigned Message (SMS), Task Cancelled Message (SMS), Task Completed Message (SMS), Task Reassigned Message (SMS), Configure Yammer Credentials, Enable Yammer, Reminder Message (Yammer), Task Assigned Message (Yammer), Task Cancelled Message (Yammer), Task Completed Message (Yammer), Task Reassigned Message (Yammer), AssemblyName, ClassName

BPMN Properties

Each AgileShape includes a set of BPMN properties. For more information, see Adding or Modifying BPMN Properties for an AgileShape.

Common AgileWork Tasks

Tasks for This AgileShape

Setting Time Limits using Manual with Timeout