Report Center Does Not Show in the AgilePoint NX Portal

Symptoms

After installing AgilePoint NX you can access the AgilePoint NX Portal, but when you click Reports, a blank page shows.

Note: The Report Center component (sometimes referred to as AgileReports) can only be used by customers who purchased this component before April 1, 2020. This version is no longer available for purchase, including by current and previous purchasers of AgilePoint NX or the Report Center component. In AgilePoint NX v8.0 and higher, Report Center has been replaced with the Analytics Center component.

Cause

There may be an issue related to your SSL certificate.

Resolution

  1. In a text editor, open the file (NX Portal installation folder - v8.0 and lower) C:\Program Files\AgilePoint\AgilePointWebApplication\AgilePointPortal\web.config.
  2. In the web.config file , change the value of ReportsSecureKeyAppPath to use localhost, and not your domain name.

    Example:

    <add key="ReportsSecureKeyAppPath" value="http://localhost:13492/AgileReports" />