Troubleshooting AgilePoint Server Installation

To resolve issues you encounter during the preinstallation checks for AgilePoint Server, do the procedures in this topic.

Figure: Verifying System Requirements screen (AgilePoint Server)

Verifying System Requirements screen AgilePoint Server

Procedure

Issue Resolution

Supported Operating system is installed

Install a supported operating system on this machine.

For more information, refer to System Requirements for AgilePoint Server.

IIS is available

Install or start an IIS version that is supported by your operating system.

IIS 6 Management Compatibility Role Service is active

Activate Management Compatibility Role Service on IIS 6 or higher.

For more information, refer to Verify the IIS 6 Management Compatibility Role Service.

ASP.NET Server Role is installed

Install ASP.NET Server Role on this machine. The correct version of the ASP.NET Server Role is different for different versions of Windows Server.

For more information, refer to Verify the ASP.NET Server Role is Installed.

Supported Version of .NET Framework is installed

Install a supported version of .NET Framework on this machine.

For more information, refer to System Requirements for AgilePoint Server.

Current user has local administrator privileges

Sign in to this machine as a user with administrator privileges.

User Account Control (UAC) is turned off

Turn user access control (UAC) off.

For more information, refer to Turn Off User Account Control (UAC).

Windows Identity Foundation is installed

Install Windows Identity Foundation on this machine.

For more information, refer to Windows Identity Foundation on the Microsoft Download Center.

Windows Process Activation Service (WAS) is active

Activate Windows Process Activation Service (WAS) on this machine.

For more information, refer to Windows Process Activation Service is Active.

World Wide Web Publishing Service (W3SVC) is active

Activate World Wide Web Publishing Service (W3SVC) on this machine.

For more information, refer to IIS World Wide Web Publishing Service is Active.

Application Request Routing module is installed

Install Application Request Routing module on this machine.

For more information, refer to Verify Application Request Routing is Installed.

IIS Static Content feature is enabled

Turn on the Static Content feature for IIS on this machine.

For more information, refer to Install Static Content in IIS.

Logon as a Service permission is enabled

Add the Log on as a Service permission to the account.

For more information, refer to Add the Log on as a service Right to the AgilePoint Service Account.

Supported version of Internet Explorer is installed

Install a supported version of Internet Explorer on this machine.

For more information, refer to System Requirements for AgilePoint Server.