Troubleshooting Analytics Center Installation


After Analytics Center is installed, one of these errors occurrs in the logs:

401 Unauthorized
Unable to verify User
Required Connection 'Process Data' was not found
Invalid data provided, Unable to find destination Database Data Entity


Either Analytics Center is not configured for SSL or TLS, or the SSL or TLS configuration for Analytics Center is incorrect.

These errors may first occur after installing the Analytics Center Starter Pack. However, if the Analytics Center Starter Pack is not installed, these errors can occur any time Analytics Center tries to connect to AgilePoint Server if AgilePoint Server is configured for SSL or TLS.


  1. Configure SSL or TLS for Analytics Center.