What Are the Steps to follow If a User's Name Changes?

Summary

What are the steps an administrator should follow if a user's name changes?

All direct references to the username by Running processes, activities, and tasks should be updated.

Details

If a user account's username is changed, then any "direct" references to that username should be changed also.

• The new username needs to be valid for SharePoint and AgilePoint authentication.
• Any process templates that use the name as a hard-coded participant should be updated and redeployed.
• Any "current" tasks assigned to the old username should be reassigned to the new username using the Manage Center. Tasks that are already Completed, Cancelled, or Reassigned do not need to be modified.