Troubleshooting AgilePoint Server Installation

Node.js v18 is installed

Install Node.js on the AgilePoint Server machine.

Supported operating system is installed

Install a supported operating system on this machine.

For more information, refer to System Requirements for AgilePoint Server.

IIS is available

Install or start an IIS version that is supported by your operating system.

IIS 6 Management Compatibility Role Service is active

Activate Management Compatibility Role Service on IIS 6 or higher.

For more information, refer to Verify the IIS 6 Management Compatibility Role Service.

ASP.NET Server Role is installed

Install ASP.NET Server Role on this machine. The correct version of the ASP.NET Server Role is different for different versions of Windows Server.

For more information, refer to Verify the ASP.NET Server Role is Installed.

Supported version of .NET Framework is installed

Install a supported version of .NET Framework on this machine.

For more information, refer to System Requirements for AgilePoint Server.

Current user has local administrator privileges

Sign in to this machine as a user with administrator privileges.

User Account Control (UAC) is turned off

Turn user access control (UAC) off.

For more information, refer to Turn Off User Account Control (UAC).

Windows Process Activation Service (WAS) is active

Activate Windows Process Activation Service (WAS) on this machine.

For more information, refer to Windows Process Activation Service (WAS) is Active.

World Wide Web Publishing Service (W3SVC) is active

Activate World Wide Web Publishing Service (W3SVC) on this machine.

For more information, refer to IIS World Wide Web Publishing Service (W3SVC) is Active.

Logon as a Service permission is enabled

Add the Log on as a Service permission to the account.

For more information, refer to Add the Log on as a service Right to the AgilePoint Service Account.