Troubleshooting AgilePoint SharePoint Integration On Premises Installation

To resolve issues you encounter during the preinstallation checks for AgilePoint SharePoint Integration on premises, do the procedures in this topic. The same procedures apply to SharePoint 2016 and SharePoint 2013.

Verifying System Requirements screen SharePoint 2016 — Figure: Verifying System Requirements screen (SharePoint Integration)

Procedure

Issue	Resolution
Supported version of Microsoft SharePoint Server is installed	Install and activate a supported version of Microsoft SharePoint Server. For more information, refer to System Requirements for AgilePoint SharePoint Integration.
SharePoint Administration Windows Service is running	Start the Windows service SharePoint Administration.
SharePoint Timer Windows Service is running	Start the Windows Service SharePoint Timer.
SharePoint Management Shell is available	This tool is installed with SharePoint. Reinstall SharePoint.
SharePoint Web Application is available	Make sure at least one SharePoint web application is created. Make sure the SharePoint web application is up and running. Make sure the SharePoint web site can be browsed in Microsoft Edge or Google Chrome with no errors Make sure the AgilePoint Service account is a member of the Site Collection Administrators group.
SharePoint Farm Administrator Permissions are available	Make sure the AgilePoint Service account is a member of the SharePoint Farm Administrators group, and the SharePoint Farm Administrator account has access to the SharePoint database. To verify access, run the following PowerShell command on the primary SharePoint machine: `Get-SPDatabase \| Add-SPShellAdmin [domain]\[AgilePoint Service Account user name]`
User Account Control (UAC) is turned off	Turn user access control (UAC) off. For more information, refer to Turn Off User Account Control (UAC).
Supported version of .NET Framework is installed	Install a supported version of the .NET Framework on all SharePoint Server machines in your environment. For more information, refer to System Requirements for AgilePoint SharePoint Integration.