Why Does an Error Occur when I Create an Access Token?

Symptoms

When you create an access token, or try to connect with an external data source, the following error shows:

The request was aborted: Could not create SSL/TLS secure channel.

Cause

By default, .NET uses an older version of SSL, and external systems use higher versions of SSL.

Resolution

1. On your AgilePoint Server machine, click Start, and type Run.
2. Click Run.
3. In the Open field, enter regedit.
4. Click OK.
5. In the Registry Editor screen, add a new registry key for these nodes:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319

6. To create the registry key, do this:
   1. Click New.
   2. Select DWORD (32-bit).
   3. In the Value Name field, enter SchUseStrongCrypto.
   4. In the Value Data field, enter 1.
7. Restart the Windows service for the AgilePoint Server instance.