Why Does My eForm Not Show Data or Do a Calculation?

Symptoms

One of the following occurs:

  • An eForm fails to calculate a value.
  • A field on an eForm does not show the expected value.
  • A lookup on an eForm fails.

Cause

There is a problem with the data flow in your lookup.

Good to Know

  • There is more than one way to resolve this issue.

See Process Data Variables

To see the process data variables in your process, do this procedure. This will show you the data values that are passed in the activities in your process.

  1. In the Manage Center, click Runtime Management > Processes.

    Click Runtime Management Processes
  2. On the Processes screen, click Expand Expand icon to expand a process.

    Click Process Expand
  3. Click Data.

    Click Data tab
  4. Click the Data Tracking tab.

    Click Data Tracking tab

Add a Timer Activity to a Process

If the Data Tracking tab does not give you enough information, you can track the data in real time if you put Timer activities between the activities in your process. This will slow the process down so you can see errors that occur in the process as they happen. To set timers before tracking the data, do this procedure.

  1. Open Process Builder.

    For information about how to open this screen, refer to Process Builder.

  2. In the Process Builder, in the Activity Library, open the Common tab.
  3. On the Common tab, drag the Timer activity onto your process.
  4. Set a time delay between process activities to see the data.

    For more information, refer to Make a Process Wait for a Specified Time.

  5. Run an instance of the process.
  6. While the process runs, do the procedure in the previous section in this topic to track the data.