Why Are Notifications In Deferred Status?

Cause

There are numerous mail deliverables in the queue, and especially there are a number of failed e-mails that are being resent repeatedly.

Resolution

1. In a text editor, open the netflow.cfg file for AgilePoint Server.
2. In the <notification> node, decrease the maxRetryFailedMail attribute. The default value is 32.

   <notification mode="true" 
               format="text" mailServer="smtp.dslextreme.com" 
               sender="admin@AP_Server1.com" 
               sysadm="me@mycompany.com"  
               maxRetryFailedMail="10" />

Cause

Under normal operations, notifications can appear in the deferred status if the Deferred Time property is set in the E-mail activity is configured for a value greater than zero.

Resolution

Make sure the notifications in question are not being delayed because the Deferred Time property within an E-mail activity.