Case Study 2

A company in the banking industry implemented AgilePoint to support their credit card customer service system. Their objective was to increase the number of requests fielded by of their support staff by 3-5 times, without increasing staff.

Because the company wanted the complex system completed in a short period of time, they opted to outsource the development to an AgilePoint partner. Within 17 months completed the application form analysis to production, including more than 70 processes and 100 ASP.NET forms.

This became the company's first ASP.NET application, and the first SOA-aligned application. It integrates with Oracle, Unix LDAP servers, and an ERP system. The application also adds its own organizing structure to handle parallel approvals that follow the organization's unique structure.