File Locking, Indexing, and Scans

In addition to the issues previously mentioned regarding scheduled tasks, there is an additional issue to consider regarding operations that may lock (or otherwise prevent access to) files on the file system. Common examples of such operations include:

  • Microsoft Indexing Service
  • Microsoft File Replication Service (FRS)
  • Anti-Virus software

Such applications and services may "lock" files that they are scanning while they are scanning them. (Some have even been known to fail to release the file locks afterwards.) This can potentially prevent AgilePoint or other applications from accessing and/or updating critical files if such files are locked when AgilePoint attempts to access them.

Therefore, the server's administrator should carefully consider whether to enable such applications and services, the times that scans should be scheduled to run, and whether any exclusions or other configuration of the scanning software are necessary.