I Can Not Sign In to AgilePoint NX OnDemand as an External User in WAAD or Office 365

Symptoms

When you sign in to AgilePoint NX OnDemand as an external Windows Azure Active Directory (WAAD) or Office 365 user, this error shows:

Additional technical information: Correlation ID: 0324d2f7-2a4f-4e7a-8768-ab73817c5c4e Timestamp: 2016-05-14 20:36:14Z AADSTS50020: User account xxxx@xxxx.com' from identity provider 'live.com' does not exist in tenant 'yyyyy' and cannot access the application '76da2944-23d5-4168-88b6-15cf3e6cde34' in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Cause

AgilePoint NX is a multi-tenant platform. Microsoft gives this limitation for Azure Active Directory external users:

External users can not consent to multi-tenant applications in directories outside of their home directory.

Resolution

  1. A system administrator must create you a native AgilePoint NX account.
  2. Once you have an AgilePoint NX account, you can Sign In with an AgilePoint ID.

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