Why Does My eForm Not Show Data or Do a Calculation?

Symptoms

One of the following occurs:

  • An eForm fails to calculate a value.
  • A field on an eForm does not show the expected value.
  • A lookup on an eForm fails.

Cause

There is a problem with the data flow in your lookup.

Do the procedures in this topic to find the issue.

Resolution

To see the process data variables in your process, do this procedure. This will show you the data values that are passed in the activities in your process.

  1. In the Manage Center, click Runtime Management Runtime Management icon > Processes.
  2. On the Processes screen, click Expand Expand icon for your process.
  3. Click the Data Data icon tab.
  4. Click the Data Tracking tab.

Resolution

If the Data Tracking tab does not give you enough information, you can track the data in real time if you put Timer activities between the activities in your process. This will slow the process down so you can see errors that occur in the process as they happen. To set timers before tracking the data, do this procedure.

  1. On the Application Explorer screen, do one of these:
  2. Do one of these:
    • Add an activity:
      1. In the Process Builder, in the Activity Library, open the Common Common icon tab.
      2. On the Common Common icon tab, drag the Timer Timer icon activity onto your process.
    • Change an activity:
      1. In your process, double-click your activity.
  3. Set a time delay between process activities to see the data.

    For more information, refer to Make a Process Wait for a Specified Time.

  4. Run an instance of the process.
  5. While the process runs, do the procedure in the previous section in this topic to track the data.