Why Does a Completed Process Instance Appear "In Progress" in SharePoint?

Symptoms

After a process instance has completed, the status still appears “In Progress” in the SharePoint Library. The AgileConnector log (at [AgilePoint installation]\AgilePointServer\log\AgileConnector\info) shows the following error with a incorrect proxy name:

01/19/2012 12:09:49 <<< SPConnector: Error when processing event TerminateProcessInstance. Process TerminateProcessInstance . The proxy name could not be resolved: 'xxxx'

Cause

The system is configured to use an old (or default) proxy server.

Resolution

1. In a text editor, open the web.config file for the .NET Framework at C:\Windows\Microsoft.NET\Framework\[version]\CONFIG
2. Set the usesystemdefault attribute of the <proxy> node to false:

   <system.net>
           <defaultProxy>
               <proxy usesystemdefault="false"/>
           </defaultProxy>
   </system.net>

More Information

• http://forums.asp.net/p/1751051/4738577.aspx/1?The+proxy+name+could+not+be+resolved
• http://support.microsoft.com/kb/318140/en-us
• http://social.msdn.microsoft.com/Forums/en-US/tfswebaccess/thread/a57ed0f8-55ac-4b24-8d6b-5838ebdbc004/