InfoPath Form's Submit and Close button displays an error

Applies To

• AgilePoint InfoPath Integration

Symptoms

When clicking the "Submit and Close" button in an InfoPath form, the following error occurs:

Failed to submit InfoPath form, detail:
Attachment:Maximum retry on the connection exceeded. HRESULT=0x80004005: Unspecified error
- Client:An unanticipated error on the connection exceeded. HRESULT=0x80004005: 
    Unspecified error
- Client:Sending the Soap message failed or no recognizable 
    response was received HRESULT=0x80004005: Unspecified error
- Client:Unspecified client error. HRESULT=0x80004005: Unspecified error

Cause

This may be caused because the client system running InfoPath is not able to successfully call web services on the AgilePoint Server and/or the SharePoint server the form is associated with.

Resolution

Here are some suggestions that may help resolve the above error:

• Verify that the "APWS" path is one of the "Excluded Paths" in the SharePoint server's site configuration. (See the related articles below for instructions on how to do this.)
• Verify that the "[SharePointServerDomain]/APWS/AgileParts.asmx" web service can be accessed from the client by browsing to the URL from IE.
• Verify that the "[AgilePointServerDomain]/AgilePointServer/Workflow.asmx" web service can be accessed from the client by browsing to the URL from IE.
• Verify that theBrowse Directories Site Right is enabled for the Form Library inside SharePoint.

  This setting is found under the SharePoint Central Administration. Go to the WSS list and select the Virtual Server. Under the Virtual Server Setting page, select the Manage user rights for virtual server. The Browse Directories option is in the Site Rights section.

• If the SharePoint site is configured to use SSL (i.e. the URLs start with 'https://'),

  please contact Ascentn Customer Support for additional assistance.