Missing Menu Options in Envision

Applies To

Symptoms

After opening AgilePoint Envision, the Envision menu options (such as: File > Validate Process) are missing in AgilePoint Envision.

OR

After applying new license key to activate AgilePoint Server, launched the AgilePoint Envision and the Envision menu options (such as: File > Validate Process) are missing in AgilePoint Envision.

Cause

The AgilePoint Envision Visio Add-in has been disabled.

Resolution

This is because the Envision Add-in is not loaded in and it probably had been disabled. If this problem occurred, check the following:

· In Envision, select Help > About Microsoft Office Visio

· Click on 'Disabled Items' button

· Check if Envision Addin is in the Disabled Items list. If it does, select it and click on the 'Enable' button