Unable to Log On to Enterprise Manager

Applies To

• AgilePoint Enterprise Manager
• AgilePoint Server

Symptoms

Receive an error when attempting to login to AgilePoint Enterprise Manager.

Times out, previous AgilePoint Server instance is shutting down.

Cause

The application pool being used by AgilePoint Server is configured as a Web garden.

Resolution

The application pool you select must not be configured as a Web garden (e.g. the number of worker processes assigned to the application pool should not be greater than 1). To ensure this is configured properly:

1. In IIS Manager expand the local computer, and expand Application Pools.
2. Right-click the Application Pool you want to configure (e.g. DefaultAppPool), and then click Properties.
3. Click the Performance tab and make sure the Web garden field is set to 1.