Not Getting Email Notification and Received CDO Error in AgilePoint Enterprise Manager

Applies To

• AgilePoint Suite
• AgilePoint Enterprise Manager
• AgilePoint Envision
• AgilePoint Developer
• AgilePoint Server

Symptoms

The Server Configuration is setup with correct SMTP information but I do not receive emails from AgilePoint Server. When checking the AgilePoint Enterprise Manager, the following error is shown: 'Could not create CDO.Message object'.

Cause

Possible causes for this error include:

• The specified SMTP Server is invalid (or inaccessible).
• The specified Email Sender is invalid, or is not allowed to send email via the specified SMTP Server.
• The specified System User Email is invalid.
• The CDO object is not properly registered or installed.

Resolution

Possible remedies for this error include:

• Specify valid values (in your network/environment) for SMTP Server, Email Sender, and System User Email.
• See the related links (below) for additional info and suggestions.
• If the CDO object is not properly registered on your machine, you may need reregister the DLL.

  CDO.Message is actually issued from the Microsoft Collaborative Data Objects (CDO) which is used to access the mail server. “Could not create CDO.Message object” typically means the CDO object is not properly registered or installed (or both). You may want to check the registry, the CDO.Message refers to the cdosys.dll located in the windows system32 directory [Drive]\windows\system32\cdosys.dll which you may need to re-register (regsvr32 cdo.dll).