After changes in IIS setting, the AgilePoint Server stops running

Applies To

• AgilePoint Suite
• AgilePoint Enterprise Manager
• AgilePoint Envision
• AgilePoint Developer
• AgilePoint Server

Symptoms

Recently a change was made to the bottom level of the IIS directory (added a file and set it as the default), and suddenly AgilePoint Server stops running with the following error:

System.Web.Services.Protocols.SoapException: 
Server was unable to process request. ---> 
System.Exception: 1DCED31183B04261896B23C4452276F1_AGILEPOINTServer is not running, 
Please contact your system administrator 
a) Check if trial time expired using Server Configuration. 
b) Check if server has problem with IIS and restart Internet Information Service (IIS) 
AGILEPOINT_1DCED31183B04261896B23C4452276F1 
at Ascentn.Workflow.Service.Global.CheckApplication(HttpApplicationState application) 
at Ascentn.Workflow.Service.Workflow.GetApp() 
at Ascentn.Workflow.Service.Workflow.CheckAuthenticated() 
at Ascentn.Workflow.Service.Workflow.GetAPI() 
at Ascentn.Workflow.Service.Workflow.GetReleasedProcDefs() 
--- End of inner exception stack trace ---

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Cause

The IIS changes altered the ISS setting for the AgilePointServer web site such as the Anonymous Access setting. This caused the error in accessing the AgilePoint Server.

Resolution

Make sure the Enable Anonymous Access IIS setting for AgilePoint Server is unchecked. To check the setting, please follow these steps:

1. Launch IIS Manager
2. Expand the Web Site tab and locate the web site created for the AgilePoint Server.
3. Expand the web site and find the AgilePointServer node
4. Right mouse on the AgilePointServer node and select the Properties option
5. Click on the Directory Security tab in the AgilePointServer Properties dialog
6. Click on the Edit... button for the 'Authentication and access control'
7. Make sure the check box for Enable anonymous access is unchecked and make the changes if needed.
8. If change is made, reset the IIS and check if the AgilePoint Server is up and running.