Request Rework for a Completed Task

To start a partial rework of a task that is complete, do the procedure in this topic.

Task Rework Screen



Prerequisites

Good to Know

How to Start

  1. Do one of these:
  2. Click the My Tasks or In Queue tab.
  3. Click your task name.

Procedure

  1. On the task option list, click Task Rework .
  2. On the Task Rework screen, select the tasks you want to rework.
  3. To set the time the rework is due, complete these fields as necessary.
    Field Name Definition

    Time Unit

    Function:
    Specifies the unit of time for the task to expire.
    Accepted Values:
    • Second
    • Minute
    • Hour
    • Day
    Default Value:
    Second

    Duration

    Function:
    Specifies the number of time unit to do the work in the set time.
    Accepted Values:
    An integer.
    Default Value:
    None
    Example:
    If you enter 3, the task expires in 3 seconds, days, hours, or minutes, as you specified in the Time Unit.

    Business Time

    Function:
    Determines whether the time span represents actual time, or business hours only.
    Accepted Values:
    • Deselected - The time span represents actual time. It is unaffected by any business time configuration settings.
    • Selected - The time span represents a span of business hours only. For example, 5 days of business time might be equivalent to 7 days of actual time. 8 hours of business time might be equivalent to 24 hours of actual time.
    Default Value:
    Deselected
    Example:
    The Business Time property is set to True, and business hours are configured as 9 a.m. to 5 p.m. A Manual activity with a Time Span of 6 business hours is entered at 4 p.m. on Tuesday, then the task must be completed by 2 p.m. on Wednesday.