Why Does a Completed Process Instance Appear "In Progress" in SharePoint?

Symptoms

After a process instance has completed, the status still appears “In Progress” in the SharePoint Library. The AgileConnector log (at [AgilePoint Server installation folder]\log\AgileConnector\info) shows the following error with a incorrect proxy name:

01/19/2012 12:09:49 <<< SPConnector: Error when processing event TerminateProcessInstance. Process TerminateProcessInstance . The proxy name could not be resolved: 'xxxx'

Cause

The system is configured to use an old (or default) proxy server.

Resolution

  1. In a text editor, open the web.config file for the .NET Framework at C:\Windows\Microsoft.NET\Framework\[version]\CONFIG
  2. Set the usesystemdefault attribute of the <proxy> node to false:
    <system.net>
            <defaultProxy>
                <proxy usesystemdefault="false"/>
            </defaultProxy>
    </system.net>

More Information